FAQ
Do you have questions about our creations, your order, or our commitments? We have gathered all the answers here to assist you.
Orders & Delivery
Do you deliver everywhere?
JARMINE PARIS jewelry and accessories and the JEN HAAS cosmetic accessories box are delivered worldwide. Cosmetic products are available for delivery only within the European Union, in accordance with current regulations.
When will I receive my order?
order as soon as possible. Once shipped, you will receive an email with tracking information. Delivery times vary depending on your location.
We prepare and ship orders within 2 to 5 business days.
Estimated delivery times are then:
- 2 to 5 business days in France
- 3 to 7 business days in Europe
- 5 to 10 business days internationally
What are the shipping costs?
Shipping costs are calculated based on your location and the items ordered. The exact amount will be displayed before you confirm your order.
How do I track my order?
You will receive an email with a tracking link once your order has shipped.
Concept & Creation
What is Haas Concept Store?
Haas Concept Store is a space dedicated to creation and self-expression. It allows you to compose your own world by combining jewelry, makeup, glitter, and everyday objects.
How do I create my world?
You can combine different items: a piece of jewelry or a candle, a touch of glitter, a make-up or skincare product, and an everyday accessory.
Can I create a custom composition?
Yes, the idea is to let you freely create a unique combination that suits you.
Products & Usage
Where are your products manufactured?
We are proud to offer handcrafted creations made in Paris. Our jewelry and candles are designed and assembled in our workshop, in the heart of the capital. The origin of cosmetic products is specified on each product sheet.
Is glitter safe for skin?
Yes, our glitter is selected for safe use on the skin. Composed of 95% biodegradable materials, it combines sparkle and environmental friendliness.
Are the products suitable for all skin types?
Our products are designed to suit the widest range of people. If in doubt, we recommend testing on a small area.
How do I care for my jewelry?
We recommend avoiding prolonged contact with water and chemicals to preserve their shine.
Are the jewels guaranteed?
Every piece of JARMINE PARIS jewelry and hair accessory is handmade in Paris with care and precision.
Because craftsmanship remains vibrant and unique, we offer a 3-month craftsmanship guarantee.
If a component were to detach despite all our precautions, we invite you to contact us so that we can work together to find a repair solution.
⚠️ This guarantee does not cover:
- impacts
- prolonged immersion in water
- improper use
- natural wear and tear
Gifts & Services
Do you offer gift wrapping?
Yes, we offer gift wrapping options starting from 2€ ✨
💎 Jewelry is presented in elegant black cases.
🖤 Boxes are prepared in beautiful gift bags.
Each order is carefully prepared to offer a refined and gift-ready experience.
Can I offer a gift set?
Yes, you can create a custom gift box by combining our creations as you wish.
We also offer a selection of ready-to-give gift boxes in theGift setscategory, designed to make gifting simple and enjoyable.
Showroom & Returns
Do you offer Click & Collect?
Yes, you can order online and pick up your order at the store in the 8th arrondissement of Paris every Friday or by appointment.
Can I come and see the products in person?
Yes, you can come and discover and test the products directly at the showroom every Friday and by appointment.
Can I make a return?
Any opened cosmetic product cannot be returned. Unopened products or handmade creations in good condition may be returned within one month of purchase.
Contact Us
If you cannot find the answer to your question, please feel free to contact us directly via our contact form; we will be happy to help you!
